Frequently Asked Questions
BUYING A WATCH
HOW DO I PURCHASE A WATCH FROM WATCH MAFIA?
We make the entire shopping experience super easy! Either shop directly on our website at LuxuryBazaar.com, speak with a team member via livechat, phone or text message! Our team will walk you through every option and make sure you're fully satisfied with your purchase.
DO YOU OFFER DISCOUNTS ON WATCHES?
We typically can offer a discount when paying via bank wire because we avoid the rates charged by credit card processing. Please speak to a team member for the best possible price on any watch we offer.
DO YOU ACCEPT OFFERS ON WATCHES?
We do on certain watches. You'll see the "Make an Offer" functionality on watches where we'll consider an offer.
ARE ALL YOUR WATCHES AUTHENTIC?
We guarantee that every watch we sell is 100% authentic. Watch Mafia stands behind our authenticity guarantee and offers a full refund DOUBLE THE ORIGINAL AMOUNT paid on any watch not found to be completely authentic.
ARE YOUR PRE-OWNED WATCHES SERVICED?
All watches we offer undergo a thorough service by a certified watchmaker or a brand specific service center.
DO YOU OFFER A WARRANTY?
Yes, we offer a two-year service warranty on every single item we offer for sale.
DO WATCHES INCLUDE ALL ORIGINAL BRACELET LINKS?
Yes, unless otherwise stated, every watch we offer that comes with a bracelet does include all original links.
CAN YOU CUSTOMIZE MY WATCH?
No, we do not offer customization services.
DOES EVERY WATCH COME WITH BOX & PAPERS?
No, each watch states what is included with it. Images will also be provided of everything included with the watch.
ARE PHOTOGRAPHS OF THE ACTUAL WATCH?
Absolutely. Every watch is listed with photos of the actual watch, in its current condition and what is included with it.
HOW SECURE IS MY TRANSACTION?
Watch Mafia is protected by a 256 bit SSL (Secure Socket Layer) so your information is completely secure. Also, we will never sell or distribute your information to anyone.
SUPPORT
HOW DO I REACH SUPPORT?
You're welcome to call us at 941.226.9066, text us at 941-226-9066 or speak to a team member via Livechat HERE.
WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION YET?
Every order processed goes through our payment verification system which may take 12-48 hours. Please respond to email requesting additional information to expedite the process.
WHY WAS MY ORDER CANCELLED AND I RECEIVED A REFUND?
This is most likely a result of a negative finding during our payment verification process. A team member will reach out to you asking for an alternate payment method.
WHAT IS YOUR RETURN POLICY?
We offer a seven day no questions asked return policy as well as a two-year service warranty.
HOW DO I RETURN MY ORDER?
To initiate a return please reach out to us via phone @ 941.226.9066, email @ Support@WatchMafia.com or LiveChat to speak with a team member that will create a return request and provide a return shipping label for you.
WHAT COUNTRIES DO YOU SHIP TO?
We ship to most approved countries. The list does change every so often so we recommend speaking with a team member prior to placing an order if you're unsure.
WHAT PAYMENT OPTIONS DO WE ACCEPT
Our payment options are wire (bank transfer), all major US credit cards, PayPal, Paypal Credit, Amazon Pay, Venmo, and our payment plan offering is via the third-party provider, Affirm. For international orders, we accept wire payment only. For Canada, UK and Australia we accept PayPal as well.
HOW FAST IS SHIPPING?
Our standard free shipping is via FedEx Ground or FedEx 2-Day for items over $300. Expedited shipping is also available via Priority Overnight.
CAN I RE-ROUTE A SHIPMENT?
No. Our shipments must be shipped to the original shipping address and require adult signature on all items over $300.
SELL / TRADE YOUR WATCH
HOW DO I SELL OR TRADE MY WATCH?
Selling your watch to Watch Mafia is simple.
You can either fill out the form on our site Here, or chat with one of our team members via LiveChat.
If you agree to the offer, we will send you a pre-paid and insured shipping label or a complete packing box depending on the item.
We'll ask you to complete a purchase agreement and submit your payment information, shipping information and a copy of your driver's license or valid ID.
Carefully package up your watch, stick the label on the box, and drop it off at your nearest FedEx location.
Once received, the watch will be inspected at our manufacturer-approved service center (recorded on video) to confirm that everything matches up with the received description.
You’ll then receive a a same-day bank-wire using the information you provided earlier.
HOW DOES ESCROW WORK?
If you choose payment by escrow, we'll fund your escrow.com account prior to you shipping us the watch. Upon receipt of the watch and a successful inspection, we'll release the escrow funds to you and Escrow.com will pay you via your chosen payment method .ESCROW.COM
HOW DO I KNOW MY WATCH HAS NOT BEEN TEMPERED WITH WHEN YOU RECEIVE IT?
Your package and watch are opened under video camera and is handled by our in-house watch experts from the moment it arrives.
WHICH WATCH BRANDS CAN I SELL YOU?
We consider all watch brands and models. However, we may decline to make an offer on certain based on inventory.
WHY IS MY OFFER LOWER THAN WHAT THE WATCH IS SELLING FOR ONLINE?
When comparing the same exact item on other websites you must consider the year, condition, what the watch includes, as well as our costs such as servicing, shipping, processing fees and profit margin.
HOW DO I TRADE MY WATCH IN?
Complete the Sell/Trade My Watch Form and choose "TRADE" rather than "Sell" and our team will provide you with a trade value for your watch which you can apply toward any other timepiece you choose.
DO YOU PURCHASE WATCHES OUTSIDE OF THE US?
Absolutely! We purchase watches from around the world. We may have a local location for you to drop your watch off, please inquire with a team member.